Midjourney FAQ: Subscription Charges, Permission Prompts, and Image Generation Queues

When using Midjourney, the easiest problems to get stuck on are subscription charges, account permissions, image-generation queues, and task failures. Below, we break down the common scenarios and provide an immediately actionable troubleshooting checklist, so you can quickly get back to generating images normally.

Subscriptions & Billing: What to do if you were charged but have no credits

After a successful Midjourney subscription, benefits are usually synced to the account you’re currently logged into; if it still shows as a free plan, first confirm whether you switched Discord accounts or are logged into a different Midjourney account in your browser. Next, check the subscription status and whether your credits have updated on the official website’s Account/Billing page—many cases of “not activated” are actually display mismatches caused by being logged into the wrong account.

If you see duplicate charges or auto-renewal didn’t stop as expected, first confirm in Midjourney’s subscription management that the cancellation actually succeeded, and keep a screenshot of the status page after cancellation. If it’s still abnormal, submit a billing ticket through the official Support channel, clearly listing the payment time, amount, and the last four digits of the card (or the transaction ID) to speed up processing.

Login & Authorization: Can’t access the site or it keeps loading forever

Common issues on the Midjourney web client are incomplete authorization or cached data “sticking” to an old login session. First log out of your Midjourney account in the browser, then log out of Discord as well, clear the site cookies, and re-authorize; this resolves most “endless loading” and “authorization failed” problems.

If you’re using Midjourney on a corporate network or public Wi‑Fi and the page won’t fully load or the captcha won’t appear, try switching to a mobile hotspot or changing to a different network environment. If it still doesn’t work, try a different browser or use an incognito window to quickly determine whether an extension is blocking something.

Queues & Failures: How to handle a stuck queue or interrupted generation

Midjourney queue time is affected by server load, your subscription tier, and task complexity; if you see a long wait, don’t keep clicking generate repeatedly, as that can pile up tasks and make things slower. Check whether your queue has older tasks that are “stuck”; if necessary, stop the old tasks and then resubmit a cleaner request.

If generation fails or images don’t return, first simplify your prompt, remove overly long parameter combinations, and then confirm you’re not using an incompatible command format. If you’re using an uploaded image as a reference, check whether the image link is publicly accessible; many failures aren’t because Midjourney is “broken,” but because the reference image source is restricted by permissions.

Permissions & Prompts: Can’t see features, and how to confirm private generations

Midjourney feature access is tied to account permissions: when you’ve switched between different accounts on the same device, it’s easiest to get the illusion of “others can see it but I can’t.” First confirm that the Midjourney account you’re currently logged into matches your Discord account, then go back to the official account page to verify your subscription tier and whether the feature toggles are available.

If you care about private generations or the visibility of your work, make sure you verify the relevant settings before you generate, rather than looking for the switch afterward. Visibility can also differ across channels and posting methods; it’s recommended to stick to one regular entry point (the web client or a fixed server/channel) to reduce permission misjudgments.