If you can’t log in to ChatGPT, can’t send messages, or the page keeps spinning, it’s usually not that your “account is broken.” This article organizes the most common ChatGPT error messages and troubleshooting approaches by scenario. Following the steps to diagnose the issue can help you get back to normal use faster.
How to handle login failures and getting stuck on verification
When logging in to ChatGPT, first confirm you’re using the same sign-in method: email/password, Google, or Apple. Switching between any of these can lead to “account not found” or signing into the wrong account. If you’re not receiving the verification email/SMS, check your spam folder, email blocking rules, and try switching networks or retrying later.
If the ChatGPT page keeps redirecting or stays stuck on the verification page, common causes include browser cache issues or extension conflicts. Try signing in again in an incognito window, or temporarily disable ad blockers and script-related extensions, then clear the site cache and cookies and retry.
Message send failures, request errors, and rate limits
If ChatGPT shows “Something went wrong” or sending fails, first see whether only a specific conversation is affected. Create a new chat to test; if the new chat works, split overly long input in the original chat into multiple parts—especially when pasting large blocks of text or attaching too many files at once, which is more likely to fail.
If ChatGPT shows rate-limit messages like “Too many requests,” it’s usually due to too many requests in a short time or network jitter causing duplicate submissions. Pause for a few minutes before sending again, avoid repeatedly refreshing and clicking Send, and also confirm you aren’t using the same ChatGPT account on multiple devices/browsers at the same time.
