ChatGPT Troubleshooting Manual: Fixing White Screen Infinite Loading and Message Send Failures

If you can’t open ChatGPT, the page turns white, it keeps spinning, or messages won’t send, in many cases it’s not that “you did something wrong,” but that something is off with the network, browser cache, or the account verification step. Below, following the most common failure path, we’ll clearly lay out the troubleshooting order and practical fixes in one go.

First, confirm whether ChatGPT’s server side is experiencing instability

Before messing with local settings, first check OpenAI’s status page (status.openai.com) for any large-scale outage notice. If the status page shows an incident, ChatGPT may load slowly, fail to send messages, or throw errors frequently; in that case, waiting for recovery is usually the easiest. You can also switch networks or try again later to determine whether it’s a global issue or something on your side.

White screen / infinite loading: clear cache and disable extensions first

The most common culprits behind a white screen and endless spinning in ChatGPT are corrupted cache/Cookies or browser extensions blocking scripts. Try opening ChatGPT in an incognito/private window first; if it works there, go back to the regular window and clear Cookies and cache related to openai.com. Then temporarily disable ad blockers, script managers, and privacy/anti-tracking extensions—especially those that rewrite page content.

Network issues: DNS and proxy settings can cause “it opens but doesn’t work”

If you can enter ChatGPT but can’t send messages, it’s often due to an unstable network path or abnormal DNS resolution. Switch to a mobile hotspot for a comparison test; if the hotspot works, your original network needs investigation. Changing DNS to a common public DNS and then restarting the browser can also be very effective. If you use a proxy tool, try to keep the node stable and avoid frequent switching; otherwise ChatGPT may fail requests or repeatedly trigger verification.

Stuck verification and frequent logins: focus on account security and risk controls

If ChatGPT gets stuck on a spinning CAPTCHA or repeatedly asks you to log in, it’s often related to frequent IP changes or switching devices too quickly. Use it continuously for a while on the same device and network, and avoid logging into the same account in multiple browsers at the same time. If it’s still abnormal, log out of all sessions, restart the browser, and log in again, and also check whether your system time is accurate; time drift can also make ChatGPT’s login and request validation unstable.