When using Claude, the most common problems aren’t “not knowing how to use it,” but small issues like getting stuck on login verification, usage-limit prompts, or failed file uploads. Below, we break down the most frequent issues by scenario—following these steps usually restores normal operation.
Login & Verification: What to do if the CAPTCHA loops or the page keeps spinning
If Claude keeps showing the CAPTCHA repeatedly or the page keeps loading, it’s usually related to browser cache, extensions, or your network exit. First, open Claude in Incognito/Private mode, temporarily disable ad blockers and script-related extensions, then try logging in again.
If Claude frequently disconnects on a company/campus network, it’s recommended to switch to a more stable network environment and avoid refreshing the page too often. If it still doesn’t work, switching to a different browser engine (for example, from certain customized browsers to a stock Chrome-based one) often works immediately.
Usage & Rate Limiting: “Usage limit reached” or “Request rejected”
If Claude indicates your usage is limited, first check whether you sent a large amount of long text or multiple files in a short period—these actions are more likely to trigger rate limits. Splitting a long task into several parts and reducing concurrent prompts usually helps Claude return to an available state faster.
If you see messages like “Request rejected,” try starting a new chat instead of repeatedly resending in the same thread. If you’re using Claude on multiple devices at the same time, also avoid high-frequency actions simultaneously, as the system may flag it as abnormal traffic.
