Stuck with Grok errors or login issues? This guide breaks down common Grok error codes (like 401, 429, 500) as well as account linking and network problems, helping you quickly identify the cause and get back online.
API Request Error Codes Explained
When using the Grok API, a 401 error usually means authentication failed—check whether your API key is correctly configured or has expired. A 429 error indicates you've exceeded the request rate limit; try reducing your call frequency or check your current plan's rate limits. A 500 error is typically a temporary server issue—wait a few minutes and retry. If you keep seeing 502 or 503 errors, check the xAI status page for updates.
Login and Account Linking Failures
If you see "Account locked" or "Incorrect password" during login, first confirm whether two-factor authentication (2FA) is enabled. Some third-party login methods may also cause conflicts. When binding an email or phone number and not receiving the verification code, check your spam folder, or try switching your network environment (e.g., disable VPN) and retry. If the issue persists, submit a ticket via the official Grok help center, including a screenshot of the error.
Web and Client Connection Issues
If the web interface shows a blank screen or a "Connection timeout" message, try clearing your browser cache or using incognito mode in Chrome or Edge. For desktop client crashes or freezes, update to the latest version and check whether your system firewall is blocking Grok traffic. On mobile, ensure the app has network permissions, restart your connection, and log in again. If none of the above works, try reinstalling the app, but remember to back up your personal chat data.
