What to Do About Subscription Payment and Plan Selection Issues?
Many users encounter payment failure prompts when subscribing to OpenClaw. This is usually because the bank card does not support international payments or has insufficient balance. It is recommended to use foreign currency credit cards like Visa or Mastercard, and ensure that overseas payment functionality is enabled. If it still fails, try binding your card through PayPal to complete the transaction.
Regarding plan selection, the OpenClaw Standard edition is suitable for personal daily use, while the Premium edition offers longer conversation history and unlimited voice call duration. If you are unsure which to choose, start with the Standard edition and upgrade anytime later. The price difference will be prorated daily.
Common Causes of Login Failure and Account Lockout
When logging in, you may see "Incorrect account or password." Besides typing errors, it could also be that email verification was triggered but not completed. Check your email spam folder for the confirmation link and click it. If the account gets locked after multiple attempts, it is usually due to frequent incorrect password entries or a login from a different location triggering risk control.
Unlocking is simple: go to the OpenClaw official website and follow the "Forgot Password" process. After resetting your password, wait 15 minutes for the account to be automatically unlocked. Enabling two-factor authentication (2FA) is recommended to protect your account and reduce the chance of being flagged for abnormal logins.
