Claude Service Outage: Anthropic Scrambles to Fix Rising Error Rates

On April 7, 2026, local time, the AI assistant Claude experienced a service outage, with its developer Anthropic confirming a "rising error rate" issue on its official status page. This came just one day after a similar disruption, underscoring persistent risks to service stability. According to user reports and monitoring by Down Detector, outage reports surged sharply starting around 10 a.m., affecting normal access across multiple global regions.

Anthropic stated that the problem primarily involved intermittent response delays and malfunctions, specifically impacting user logins, voice mode usage, and text chat. While the service remained partially accessible at times, response times lengthened significantly, stretching from seconds to nearly a minute. The company updated its status at 12:17 Eastern Time, announcing it was "continuing to work on fixing this issue", but did not reveal a root cause or estimated recovery time. Technical teams are working diligently to restore service stability and reliability.

For Anthropic, repeated outages could erode user trust in Claude, a leading AI assistant. Amid fierce AI industry competition, infrastructure robustness and outage response speed have become critical metrics. Moving forward, companies must strike a better balance between rapid innovation and system stability to safeguard user experience.