It's frustrating when ChatGPT suddenly throws an error, freezes mid-conversation, or won't let you log in. This FAQ covers the most common hiccups, with simple self-checks and fixes to get you back on track—no need to dig through forums.
1. Conversation Interruption or "Something went wrong" Error
This error usually pops up due to a brief network glitch or a browser cache that hasn't been cleared in a while. Start by refreshing the page. If it cuts out twice in a row, clear your cookies and cache, or try Chrome's Incognito Mode. Sometimes it's just a temporary server hiccup on OpenAI's end—wait 10–15 minutes and come back, no need to keep hitting send.
2. Login Problems: Missing Verification Code or Account Locked
If you're not receiving the verification code, first check your email spam folder, and make sure your phone number includes the correct country code. Frequent login attempts can trigger a security lock—usually it auto-unlocks in about half an hour, so avoid retrying during that time. Stick to your usual device and network, and avoid switching IPs across regions. If it's been over 24 hours with no recovery, submit a support ticket to OpenAI's Help Center with your registered email and a screenshot of the issue; responses are typically quick.
