OPenClaw, a popular tool for users in China to access AI services, can sometimes run into hiccups like registration failures, declined payment card bindings, or sudden account locks. This FAQ compiles the most frequent questions to help you troubleshoot efficiently.
1. Registration: What if I don't receive the verification email?
Many users find that the verification link never arrives in their inbox. Start by checking your spam folder—it's often flagged by mistake. If still missing, try switching email providers; Gmail or Outlook are recommended. Note that some domestic Chinese email services aggressively filter overseas messages, so switching to an international address may help. If none work, it could be a server delay—wait 10 minutes and resend the verification.
2. How to fix "Card Not Supported" when binding a payment method?
OPenClaw subscriptions require an international credit card or virtual card. If you see "Card Not Supported," first confirm your card supports 3D Secure authentication. Common Visa and Mastercard options usually work. For dual-currency cards issued by Chinese banks, you may need to enable overseas card-not-present payments; contact your bank to check. Also, some virtual card platforms (e.g., Depay, OneCard) require accurate billing addresses that match the card's registered address.
3. My account is locked and I can't log in—what now?
Account locks are usually triggered by multiple incorrect password attempts or frequent IP changes. Try using the "Forgot Password" option to reset. If it remains locked after reset, contact OPenClaw support with your registered email and account info for unlocking. Reminder: avoid repeatedly trying different passwords in a short time—use a stable node and minimize IP switching.
4. Why does my API request return a 403 error after subscribing?
A 403 error typically points to API key permission issues. Verify that you've correctly set up the API Key in your OPenClaw dashboard and that the associated plan is active. If you just renewed, wait a few minutes for synchronization. Also, double-check the API endpoint you're using—some models require separate enablement. If all looks good, clear your browser cache or log in from a different device.
5. How do I switch between OPenClaw accounts?
Many users maintain multiple OPenClaw accounts for different purposes. Switching is easy: click your avatar in the top-right corner, select "Log out," then sign in with another account. Make sure no active tasks are running before logging out. For quick switching, consider multi-account browser extensions or incognito mode. OPenClaw also supports multiple browser profiles on the same device without interference.
